FREQUENTLY ASKED QUESTIONS

How do I obtain a procurement card?

Submit a completed P-Card Plu$ application form to the Director of Purchasing and Support Services. Forms may be obtained by emailing a request to pcard@duq.edu.

My card was declined. Why?

The most common reasons are (1) the item(s) was more than the single transaction limit for your card (2) an incorrect expiration date was entered by the merchant (3) the type of transaction was invalid for your card (procurement cards that are only valid for general commodity (721005) charges can’t be used for Travel and Entertainment (791020) expenses.

How do I get my limits raised?

Submit a complete P-Card Plu$ maintenance form to the Director of Purchasing and Support Services. Forms my be otained from the Purchasing Department or printed from the Web.

Should I let others use my card?

That is left to the Department and the individual cardholder’s discretion.

Will it affect by personal credit?

No. Even though cards are issued to individuals, the procurement card is a corporate card with University liability.

What if I cannot find a receipt?

Contact the merchant and request that a duplicate be sent. However, in those instances where a receipt can’t be found or a duplicate obtained, document the occurrence in your transaction log.

Can I use my card on the Internet?

Yes. Just remember only one billing address is recognized by the credit card company. The billing address is 600 Forbes Avenue, Pittsburgh 15219.

What do I do if I lose my card?

Call JPMorgan Chase immediately. The phone number is 1-800-270-7760. After notifying JPMorgan Chase, alert the Purchasing Department at extension 1722.

My card will expire soon. Do I need to contact JPMorgan Chase?

No. Cards expire on the last day of a month. JPMorgan Chase automatically sends replacement cards directly to the Purchasing department approximately two weeks before cards are set to expire. New cards will be delivered to cardholders, or arrangements can be made to pick cards up in the Purchasing office.

Where can I obtain additional assistance?

Phone the Purchasing Department at extension 1722 or 6594.

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