FREQUENTLY ASKED QUESTIONS

How do I obtain a procurement card?

Submit a completed P-Card Plu$ application form to Lisa Newell, Support Services, 1003 Rockwell Hall. Please seal envelope and mark "CONFIDENTIAL."

My card was declined. Why?

The most common reasons are (1) the item(s) was more than the single transaction limit for your card (2) an incorrect expiration date was entered by the merchant (3) the type of transaction was invalid for your card (procurement cards that are only valid for general commodity (721005) charges cannot be used for Travel and Entertainment (791020) expenses.

How do I get my limits raised?

Submit a complete P-Card Plu$ maintenance form to Lisa Newell, Support Services, 1003 Rockwell Hall. The completed form may also be faxed to x6421.

Should I let others use my card?

That is left to the Department and the individual cardholder’s discretion.

Will it affect by personal credit?

No. Even though cards are issued to individuals, the procurement card is a corporate card with University liability.

What if I cannot find a receipt?

Contact the merchant and request that a duplicate be sent. However, in those instances where a receipt can’t be found or a duplicate obtained, document the occurrence in your transaction log.

Can I use my card on the Internet?

Yes. Just remember to use the address that is printed on your monthly Citizens Bank statement.

What do I do if I lose my card?

If a card is lost, stolen or damaged, the Cardholder must IMMEDIATELY notify Citizens Bank at 1-888-356-8378 Customer Service representatives are available 24 hours a day. After notifying Citizens Bank, alert the Purchasing Department at extension 1722.

My card will expire soon. Do I need to contact Citizens Bank?

No. Cards expire on the last day of a month. Citizens Bank automatically sends replacement cards directly to the Purchasing department approximately two weeks before cards are set to expire. New cards will be delivered to cardholders, or arrangements can be made to pick cards up in the Purchasing office.

Where can I obtain additional assistance?

Phone the Purchasing Department at extension 1722 or 6594.

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